SHIPPING POLICY

Last Updated: September 12, 2026

At SterlingHome, we are committed to providing a smooth and reliable shopping experience. Please review the information below regarding order processing, shipping, and delivery.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, promotions, or holidays, processing times may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on the destination, shipping method, carrier, and other factors.

Typical delivery time is approximately:

5–15 business days

Please note that delivery estimates are not guaranteed. Delays may occur due to circumstances beyond our control, including carrier delays, weather conditions, holidays, customs procedures, incorrect shipping information, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, SterlingHome may offer promotional free-shipping offers. Any applicable shipping promotion will be clearly displayed on our website or at checkout.

4. Order Tracking

When tracking information is available, it will be sent to the email address provided when placing your order.

Please allow some time for the tracking information to become active after the order has been shipped.

If your tracking information has not been updated for several business days, please contact us at:

atendimento@sterlinghomeeua.com

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice that your shipping address is incorrect, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

SterlingHome may not be responsible for orders delivered to an incorrect address provided by the customer.

6. Lost, Stolen, or Missing Packages

Once an order has been delivered to the shipping address provided at checkout, SterlingHome is not responsible for packages that are lost or stolen after confirmed delivery.

If your package is marked as delivered but you cannot locate it, we recommend checking with household members, neighbors, the delivery location, and the shipping carrier.

If the package remains missing, please contact us at atendimento@sterlinghomeeua.com, and we will do our best to assist you.

7. Delayed Orders

While we make every reasonable effort to ensure timely delivery, SterlingHome cannot guarantee specific delivery dates.

Shipping delays may occur due to:

• Carrier delays;

• Severe weather;

• Holidays;

• High shipping volumes;

• Customs processing;

• Incorrect or incomplete address information;

• Other circumstances beyond our control.

We appreciate your patience in these situations.

8. Multiple-Item Orders

If you purchase multiple products in the same order, your items may be shipped separately depending on product availability, fulfillment location, or shipping arrangements.

If this occurs, you may receive separate tracking information for each shipment.

9. International Orders

At this time, SterlingHome primarily serves customers within the United States.

If international shipping is offered for a specific product, any applicable shipping costs, taxes, customs duties, or other charges will be the responsibility of the customer unless otherwise stated at checkout.

10. Contact Us

If you have any questions about your order or our Shipping Policy, please contact us:

SterlingHome
Email: atendimento@sterlinghomeeua.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

We are happy to assist you with any questions regarding shipping, tracking, or delivery.